Our Policies

Privacy and freedom of information

Menzies is committed to the creation, collection and retention of accurate information; and access to, use of and destruction of such information in accordance with legislative requirements. Menzies also recognises the 10 information privacy principles, as scheduled to the Information Act 2002 (the Act), which protect personal information both as a matter of individual right and to support the public interest in ensuring Menzies can collect the information necessary for its activities.

Menzies holds information relevant to the functions and operations of the organisation as described in the Annual report for a fee or free and manages this information in accordance with the Act and with the organisation’s Information and privacy policy.

Some of the information held by Menzies is published and made available to members of the public, mostly through our website.

Menzies may collect, use and store information for the following purposes:

  • Administration - the selection, recruitment and ongoing employment of individuals; the conduct of Menzies' business and commercial activities; and collaborative activities with individuals and organisations external to Menzies
  • Education  - the enrolment and ongoing management of student activities
  • Research - the recruitment and participation of individuals and communities in research projects
  • Fundraising - the recruitment and participation of individuals and organisations in raising funds for Menzies. 

Requests to access corporate information, or to access or correct personal information, should be made in writing to the Menzies’ information officer on the application form for access to information. Such requests will be dealt with in accordance with the Act and with Menzies' Information and privacy policy.

Conflicts of interest

Menzies takes seriously the need to ensure that researchers and other staff are free of any conflict of interest or other bias, in the course of their work.

Menzies therefore requires all new staff, and all existing staff who have had a change in their circumstances, to complete a conflict of interest declaration.

Any real, perceived or potential conflicts of interest are reviewed by the conflict of interest subcommittee of the Menzies' executive, on a regular basis. 

The committee can find that there is no conflict, in which case no action is needed; or the committee can find that there is a real or potential or perceived conflict, and request that an agreed plan be put in place to mitigate that real or potential or perceived conflict.

The committee dealt with a total of 57 declarations of a potential conflict of interest (COI) in 2012, the first year of the policy's implementation.

General - resolved not to be COI 46                       
Pharmaceutical company-related - resolved not to be COI 9
Could be perceived as a COI – management plan in place 1
Still under consideration 1



A total of seven declarations of a potential conflict of interest were received in 2013.

General - determined not to be COI 2                    
Pharmaceutical company-related - determined not to be COI 1
Still under consideration 1 from 2012 (essentially resolved but required further discussion) plus 3 from 2013 (received late in the year)
Could be a perceived COI - management plan implemented 1


Menzies' full conflicts of interest policy can be requested by emailing here.  

Online policies

The below policies relate to online retail sales only.

Shipping practices and delivery policy:

We deliver products Australia-wide using [shipping company]. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping destinations:

Menzies School of Health Research ships goods Australia-wide, however at this time we do not accept international orders through our website, please contact us on 08 8946 8600 and speak to the Communications Unit to enquire about a special order.

Pricing policy:

All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) as of 1 June 2013. Product prices are regularly updated when price changes are received from our suppliers.

Customer service policy:

Menzies School of Health Research is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-14 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 7 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund policy:

Please choose carefully. We do not give refunds if you change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Privacy policy (online sales only):

Menzies School of Health Research is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly and to personalise your shopping experience with us. Menzies School of Health Research uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.

Cookies are sent to your computer from Menzies School of Health Research for the site preference of text resizing between pages and are persistent until they expire or are cleared, but no personal information is stored.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its 'IP address', and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security policy:

When purchasing from Menzies School of Health Research your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email